Support
Note: click on any of the following frequently asked questions to read its answer.
If you're still looking for help, please contact us.
About Thrive On-Demand
1. What services does Thrive On-Demand Provide?
Thrive On-Demand begins with a free Growth Assessment that is available to anyone. The Growth Assessment lets you have a risk free preview at Thrive On-Demand without any obligation. The Growth Assessment gives you objective insight into the area(s) of your business where you are lacking strategy and focus and the reasons why it is important to strengthen those areas with proven marketing and strategy.
Once you decide that Thrive On-Demand is a good fit for you, a subscription will give you access to the main part of the application which will generate your own customized Marketing Action Plan (MAP). Your MAP is created as the application guides you through additional tactical and transactional assessments that are designed to pinpoint the weak areas in your marketing and strategy and provide the recommendations that will turn those areas into strengths and help you grow the most. The MAP is far more robust and much more detailed then the introduction provided to you in the Growth Assessment. Your customized Marketing Action Plan with serve as the working document and direction for your marketing and strategy for years to come.
2. How does Thrive On-Demand work?
Thrive On-Demand is a web-based application. This is convenient because you receive free and automatic updates to your application for as long as you use Thrive (nothing to install).
Thrive On-Demand uses the latest in Secure Socket Layer (SSL) technology to provide access to your account from any internet connection while keeping your account and business information safe and secure.
Thrive On-Demand is built upon proven marketing strategies and the collective knowledge of marketing experts, entrepreneurs, and multi-disciplinary business professionals.
Thrive On-Demand uses thought provoking questions to determine your business needs and uses its extensive knowledge base to provide you with relevant information that will have the greatest effect on your business. When you subscribe to Thrive On-Demand and complete your Marketing Action Plan, this information is compared (securely and confidentially) against your business vital signs, determining the optimal course of action to get your business into smooth sailing and healthy profitable growth. For your convenience the Thrive On-Demand recommendations engine prepares its findings in an easy-to-understand, action oriented report that is prioritized so you always know your next step.
Thrive On-Demand is great for the busy business owner because it is always available and can work around your schedule. Thrive On-Demand is also more candid than a traditional marketing consultation so there is no need to worry, or feel embarrassed to talk about your marketing needs - all your information is safe, secure, and confidential, while your results are easy to understand and objective.
3. What size business is Thrive On-Demand designed for?
Retailers with sales up to 5 million are most common, but Thrive On-Demand is very versatile so contact our team @ 1-877-333-1164 and we would be glad to discuss a solution that is right for you.
4. How do I know if Thrive On-Demand is a good fit for me?
If you are in the retail sector and looking to attract ideal and highly profitable customer to your business, or if you would like to ensure that you retain all of the great customers that you already have, then Thrive will be an excellent fit for you.
Thrive On-Demand will work for other types of small business outside the retail industry, however, we suggest that you contact us so we discuss your business and make sure Thrive is a good fit for you. You can reach us at 1-877-333-1164.
5. How will Thrive On-Demand help me make good marketing decisions?
Thrive On-Demand was developed to give the user the sense of always having a marketing expert with them.
Making good marketing decisions is about having a decision-making framework in place. That’s exactly what Thrive On-Demand does - help you make the decisions that are best for your operation.
6. Tell me about the security measures taken to protect my information?
Your account information, and reports are stored on the dedicate storage servers of Thrive On-Demand in a secure, access and environment controlled facility.
Thrive On-Demand uses Secure Socket Layer (SSL) technology to ensure the safe transmission of your data. Your information is as safe as online banking.
We process all payment transactions through PayPal because of their rigorous security measures and proven reliability as the leading payment provider on the internet.
7. Have you had any clients that had full/part time jobs, but also had a side business?
All businesses need to have solid strategy behind them. It doesn’t matter if it’s a part-time/full-time/half-time and/or sometime business.
One of the main reasons businesses fail is due to lack of focus and no strategy.
A Marketing Action Plan (MAP) solves this problem because it shows the user where the focus is needed and how to get there. The user receives a customized and prioritized guide to implement the strategy and avoid a crisis in their business.
In the case of someone working multiple jobs or unable to give their business a full commitment, an application like Thrive On-Demand can help because the time that they do spend on their business will be focused and strategy oriented, making greater progress in less time.
8. Do I need to print my reports?
Thrive On-Demand currently offers two reports:
- The Growth Assessment – A free first step for everyone
- The Customized Marketing Action Plan – A detailed and guaranteed marketing and strategy plan for your business
These Reports are both securely stored within the Thrive On-Demand application as PDF file for future retrieval and use.
You always have the option of viewing your reports on your computer or printing them off.
We recommend printing them off, putting them in a binder to create a working document and going to a happy place where you can have a distraction free review and get the full benefit of the valuable recommendations before you.
9. Will I be able to talk to a real person if I have trouble?
Absolutely! All Thrive On-Demand users have access to FREE technical support and access to a Dedicated Thrive On-Demand Coach for clarity purposes. Thrive On-Demand has a User Support Help Desk available during business hours (9:30-5:30 Atlantic Time) and after hour email support. The user support toll free number is 1-877-333-1164.
10. Who is the Marketing Expert behind Thrive On-Demand?
Collectively the team behind Thrive On-Demand has 50 years of business experience and 35 years of software development experience.
The original concept for Thrive On-Demand Marketing application originated from marketing expert Bill Jackman. Bill is the creator of the Jackman BrandMarketing System, which serves as the methodology framework of Thrive On-Demand. The Thrive On-Demand methodology has provided success to hundreds of small business owners over the past 10 years and continues to deliver success owners as an internet application.
Bill is also co-author of “Create the Business Breakthrough You Want” with business guru Brian Tracy, et al. This innovative book won the highest endorsements from international business legends Dr. Stephen Covey and Ken Blanchard.
11. Tell me more about On-Demand Marketing.
On-Demand Marketing is the next generation of traditional marketing consulting. This innovation has all the benefits of traditional one-on-one marketing consulting and the convenience and cost effectiveness of the internet.
On-Demand Marketing is not only faster, easier, and less expensive than traditional consulting, but it also adds extra security and added privacy.
Static planning software is less effective because it leaves the user sorting through information to find a solution on their own, not only does this take a long time, but the user may not have the objectivity or experience required to be able to choose the right strategy for their situation. Thrive On-Demand is an extensive knowledge base paired with expert insight to create a customized and objective solution for each user.
About the FREE Growth Assessment
1. Is the Growth Assessment really FREE?
Absolutely. The Growth Assessment was designed as a way for you to experience how Thrive On-Demand can pinpoint problem area(s) in your business and give you the guidance you need to turn those area(s) into powerful competitive advantage. Once you complete the Growth Assessment it is completely your choice whether you want to continue with a subscription to Thrive On-Demand, or not.
2. What do I need to register for the FREE Growth Assessment?
To take the Growth Assessment we provide you with a free account to make sure your information and assessment report is safe and secure.
To set-up the account all that we require is your name, email, and a password of your choosing.
About the Marketing Action Plan (MAP)
1. What do I need to subscribe for my own customized Marketing Action Plan (MAP)?
Some helpful tips for when you are ready to subscribe:
- Have a realistic growth goal in place for your business (eg. I want to increase my annual sales from $100,000 to $150,000, meaning I want to see a 50% growth in my business)
- Capture the annual budget amount that your business spent on marketing and occupancy (lease, rent, etc.)
- Ensure the computer you’re using has an up-to-date Internet Browser as well as a recent version of Adobe Reader.
- Prepare yourself for tracking your daily customer enquiries (We provide the worksheets to help you accomplish this).
- If you have any concerns or questions, please call a Thrive On-Demand representative at 1-877-333-1164
2. How do I pay for my MAP?
The Growth Assessment is FREE for everyone and the first step of the Thrive On-Demand application.
To subscribe to Thrive On-Demand and benefit from the proven strategies contained in your customized Marketing Action Plan, we accept Visa, MasterCard, Amex, and PayPal in a variety of convenient payment options.
3. How long does it take for a customer to receive their MAP?
The MAP requires the user to complete 3 tactical assessments as well as transactional inputs.
The required number of input days is dependent on how many days during the year your business is operational.
We realize how important our user’s time is so we offer the choice of doing the entries in less than 5 minutes each day, or you can use our convenient tracking sheet to record your tracking requirements. At the end of your tracking period you can log-in to complete everything all at once.
Once the tactical and transactional assessments are complete you will be able to review your report immediately.
No matter how many days business operates annually, you will have your customized and prioritized Marketing Action Plan in 14 business days or less.
About the Money-Back Guarantee
1. What is the Money-Back Guarantee?
After subscribing to Thrive On-Demand and following the recommendations of your Marketing Action Plan over 12 months. If you don’t see a $25,000 increase in your business, you will get a full subscription refund. That’s correct, a 100% refund, that’s how much we believe in the Thrive On-Demand application.
2. If I decide that I don’t want this service, do I get all my money back or just the unused portion?
Let’s face it, marketing your business is a difficult task, but we are here to make it as easy as possible for you. We will try our best to make the experience enjoyable for you.
If you feel that you are not getting the results that you expected, please don’t delay – call a Thrive on-Demand coach at 1-877-333-1164 so we can discuss your situation and make sure that everything is being implemented correctly.
We will make sure that nothing has been overlooked and provide you with suggestions to maximize your results.
Some things are not for everyone – we get that, and we offer a full refund if you are still unhappy with your purchase or your results.
At the end of the day, if you’re not happy, we’ll refund your money with no questions.

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